How do I cancel my order?Updated 2 months ago

Please email [email protected] if you would like to cancel your order. Please note, once a shipping label is generated an order is no longer eligible for cancellation. 

Manufacturer-Shipped Orders: Edits & Cancellations

Some orders ship directly from the manufacturer. If you’re requesting an edit or cancellation on one of these orders, we’ll need to contact the manufacturer on your behalf to see what options may be available.

Because these orders are processed and fulfilled outside of our warehouse, changes are not guaranteed. Even if you haven’t received shipping confirmation yet, the order may already be too far into processing or in transit and may no longer be able to be stopped or modified.

If the manufacturer is unable to make the requested change, the order will continue as originally placed. Once delivered, the item would then follow our standard return policy.

We’ll always do our best to advocate for you and provide updates as soon as we hear back, but availability and timing are ultimately determined by the manufacturer.