Do you offer a product warranty?Updated 2 months ago

As an authorized retailer, all of the products we carry are backed by a manufacturer’s warranty, which typically covers defects in materials or workmanship for a set period. If something goes wrong with your gear during that time, the best first step is to reach out to the manufacturer directly to explore the options available under their warranty.

Because warranty and defect claims are handled by the brand, the manufacturer will be your primary point of contact for repairs, replacements, or troubleshooting. This route is often the quickest and most effective way to resolve the issue.

Defective or warranty-related items do not qualify for free return shipping through Albee Baby. If you choose to return a defective item to us instead of working directly with the manufacturer, the return may still be accepted in accordance with our return policy; however, return shipping costs will apply.

That said, we’re always here to help—whether it’s pointing you to the right manufacturer contact or guiding you through the process. We know how important your baby gear is, and we want to make sure you’re supported every step of the way.

How to Start a Warranty Claim

• Register Your Product
  Once your item arrives, register it with the manufacturer (if applicable) to ensure you're covered under their warranty policy.

• Reach Out to the Manufacturer
  If you experience any issues, contact the manufacturer directly to begin the troubleshooting and warranty process. They’ll let you know what information they need and what steps to take next.

• Need Help?
  If you're unsure who to contact or need help getting started, our team is always here to assist. We're happy to point you in the right direction or help connect you with the brand.